Job Details

Manager, Reporting & Insights

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. Our culture values inclusion, engagement, and discovery. We recognize the value of diverse perspectives in everything we do, andstrive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.

We're hiring a Manager, Reporting & Insights to join our Corporate Markets team. In this role, you'll create and improve reporting tools that help teams and clients understand performance, track progress, and make informed decisions. You'll collaborate with account managers to deliver clear, accurate reports and dashboards. You'll also lead efforts to simplify and automate reporting processes, making it easier for teams to access the data they need and provide crucial insights to clients by navigating both modern and legacy systems to drive toward scalable, sustainable solutions. We're looking for someone who's curious, precise, and ready to improve our client experience. This is a unique opportunity to join a mission-driven, fast-paced team delivering innovative workforce solutions that expand access to education and create measurable impact. If you enjoy solving problems, spotting patterns, and building systems that scale, we'd love to hear from you!

What You'll Do Here

Client-Facing Reporting & Dashboards

Build and maintain client dashboards and reports to visualize data gathered from various sources including legacy systems

Deliver clear, consistent and polished reporting to clients and internal teams

Ensure accuracy and clarity in all client-facing data

Support account and client success teams with data-driven insights

Own ad hoc reporting requests and analysis from corporate clients

Direct external teams, as needed, to gather data manually where required

Internal Business Support

Deliver actionable insights by analyzing service performance and large datasets

Build scalable reporting solutions by integrating data from legacy and new systems

Translate business needs into clear reporting requirements across platforms like Salesforce, Power BI, and Google Analytics

Collaborate with cross-functional teamsincluding Salesforce TPM, operations, and accountingto scope, test, and improve reporting tools and processes

Design and implement automated dashboards and reporting workflows to reduce manual effort and improve accuracy

Maintain data integrity and define reporting standards to ensure consistency across systems

Partner across teams to develop unified reporting solutions that support diverse client types and scalable operations

Skills You'll Need Here

Required:

Bachelor's degree with experience in data analysis, client success, or a related field

Sophisticated Excel skills with strong attention to detail and data hygiene

Strong proficiency in Salesforce creating reports and internal dashboards

Comfortable navigating in-house systems and legacy infrastructure to extract and analyze data

Familiar with Learning Management Systems (LMS) and their data structures

Strong analytical, problem-solving, and organizational skills

Clear communicator with a collaborative, client-ready approach

Skilled at managing multiple projects and ad hoc requests in a fast-paced environment

Self-starter with a proactive mindset and drive for continuous improvement

Preferred:

Experience with Power BI or similar data visualization tools

Experience working with APIs and third-party data integrations

Knowledge of project management tools and methodologies

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.