Job Details

IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment.

• Acts as primary liaison with external IT Providers for the Alachua, FL site.
• Determine the goals of IT for Alachua site within broad outlines provided by the business.
• Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
• Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems.
• Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.
• Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points.
• Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime.
• Help business operations groups utilize information systems to improve their efficiency..
• Ensures computer equipment, hardware, and software are updated to meet organizational needs.
• Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities.
• Identify technologies that can be used to automate tasks and work with users to implement them efficiently.
• Provide systems network support and security, including patches, firewalls, etc.
• Stay updated with the latest advancements in networking technologies and industry best practices.
• Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems.
• Set up and support of audio and video equipment.
• Managing and maintaining a Hyper-V and VMWARE cluster.
• Managing and maintaining Microsoft Azure and Office 365 Tenant
• Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint.
• Support of remote users stationed globally.
• Communicate the user's needs and issues to the external and offsite IT team.
• Present project status reports to management as well as project teams.
• Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements.
• Generate, review and update computer system related policies and procedures.
• Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs.
• Supports Change Management initiatives to maintain GMP compliance.
• Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications.
• Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert.
• Vendor Management
• Other duties as assigned.

Educational Qualifications

• Associate's degree or higher, required
• Bachelor's degree, preferred

Additional Qualifications

• 2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required
• 2-3 years' experience in CCNA or Security+ certification preferred
• This position does not have supervisory responsibilities
• This is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location.

Physical Requirements

Physical Demands

• Light work (<20 lbs.)

Physical Activity

• Repetitive motion
• Kneeling/crouching
• Typing/grasping
• Balancing
• Crawling
• Walking
• Stooping
• Reaching
• Pushing/pulling
• Lifting
• Standing
• Hearing
• Climbing

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Employee Discounts
• Employee Assistance Program